Insurance Information



The iTrust Wellness Group understands the severity of mental health care access in South Carolina. Our full list of accepted insurances is listed below:


























iTrust Wellness Group will submit claims to your primary and secondary insurance providers on your behalf as long as all up-to-date information is presented by time of service. To maximize your health insurance benefits, or to ensure exact coverage, please contact your insurance company's customer service department for policy and benefits verification. 

Please check your coverage carefully by asking the following questions:

  • Do I have mental health insurance benefits?

  • What is my deductible and has it been met?

  • How many sessions per year does my health insurance cover?

  • What is the coverage amount per therapy session?

  • Is approval required from my primary care physician?

If you have any question about your insurance or would like to inquire further if we accept your insurance policy, please call us at 864-520-2020.​ ​ Please note: We accept debit cards, cash, or credit cards for payment. We do not accept personal checks.

What does "Out of Network" Mean?

Some insurance policies have an "approved provider listing." If iTrust Wellness Group is not listed on your health insurance's "approved provider listing" we can still see you as a client, but you will have to pay a higher amount than usual for a copay at the time of the appointment. Thankfully, many insurance companies carry specific benefits for people that see "out of network" providers and oftentimes the insurance company will reimburse the customer for a portion of appointment copay.

Here is an example of how the "out of network" reimbursement process might look compared to an "in network" reimbursement process:

  • In-network: You go to a doctor and the total charge is $250. You get a discount of $75 because you went to an in-network doctor and our negotiated rate with them is lower. We pay $140. You pay what’s left, which is $35.

  • Out-of-network: You go to a doctor and the total charge is $250. You won’t get a discount because the doctor is out-of-network. We still pay $140, but you’ll be responsible for what’s left, which is $110. We call this balance billing.


Co-payments are a part of the insurance process and are due immediately following your appointment with an iTrust Wellness Group provider. A "Co-Pay" is a fixed amount you pay for a health care service, usually when you receive the service. The amount can vary by the type of service. Our office typically collects payment for the "specialist" copay unless insurance processes the claim otherwise.


The rate of co-payments varies for many commercial insurance plans, so please familiarize yourself with your specific insurance policy prior to your appointment so you are prepared to pay for any services provided during your visit.

Please note: We accept debit cards, credit cards, and cash for payment. No personal checks are accepted.


117 Commons Way

Greenville, SC 29611

Phone: 864.520.2020

Fax: 864.640.4400

© 2019 by iTrust Wellness Group, LLC

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